Luminate Web Solutions

Customer Relationship Management (CRM)

Centralize customer data, automate sales workflows, and deliver personalized experiences that increase retention and lifetime value.

Customer

Overview

Our CRM solutions help sales, marketing and support work from a single source of truth — reducing friction, improving response time, and personalizing every interaction.

  • Unified customer profiles
  • Sales pipeline automation
  • Omnichannel communication
  • Reporting & lifecycle insights
CRM illustration

Core Capabilities

Flexible modules you can pick and scale based on your team's needs.

C

Contact Management

Single profile for interactions, purchases and preferences.

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S

Sales Pipeline

Custom stages, task assignments and automation rules.

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M

Marketing Automation

Segmented campaigns, journeys and lead scoring.

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S

Support & Tickets

Ticketing, SLAs, knowledge base and macros.

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I

Integrations

Email, telephony, eCommerce and ERP connectors.

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A

Analytics

Funnel reports, LTV, churn and cohort analysis.

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Implementation Process

A customer-first rollout plan to ensure adoption and measurable impact.

1

Plan

Stakeholder workshops & roadmap

2

Configure

Customize objects, workflows & automations

3

Train

Hands-on training, playbooks & documentation

4

Measure

User adoption, KPIs & optimization

Business Benefits

Improved Conversion

Faster lead response and personalized outreach increases win rates.

Outcome
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Customer Retention

Proactive support and tailored journeys reduce churn.

Outcome
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Operational Clarity

Shared data and dashboards align teams around revenue-driving activities.

Outcome
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Packages

Starter

₹20k/mo
  • Contact Mgmt
  • Basic automation
  • Monthly reports

Growth

₹50k/mo
  • Pipeline automation
  • Campaigns
  • Integrations

Enterprise

Custom
  • Custom objects
  • Dedicated support
  • SLA & onboarding

Ready to improve customer relationships?

Book a demo and we'll show how CRM can increase conversions, automate follow-ups and improve retention.

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Contact Info

Dubai, UAE
Hyderabad, Telangana, India

📞 +971 56 674 9492

📞 +91 720 734 7455

✉️ info@luminatewebsdl.com


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